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Safety & Security

Arriving Safely, Every Time

Your safety is our top priority. Operational integrity is made possible through internal protocols centered on measured decorum as well as our partnerships with community members.

woman on bus

Community is our Culture

Behind the scenes we depend heavily on a dedicated staff to maintain the logistically complex services we provide. We reinforce this commitment with regular enhancements to our polices and procedures to better evolve with demand and emerging technologies. Our commitment may not be advertised but we believe it shines through in the hardworking staff that greet our passengers day in and day out, along each route and every stop. We're here for you and we hope you see that.

Driver Training

Driver training is a cornerstone to ensuring safe and efficient travel. By equipping drivers with comprehensive training in safety protocols, customer service, and route navigation, we uphold our commitment to providing reliable and enjoyable journeys for all passengers while prioritizing their safety.

Equipment Expectation

Riders can expect high equipment standards, including well-maintained vehicles and functional amenities. We perform consistent upkeep ensuring a comfortable and reliable experience, fostering trust and satisfaction among our passengers as they commute to their destinations.

Safety and Security

Riders will experience robust safety and security measures on public transportation, encompassing vigilant staff, surveillance systems, and emergency protocols. We believe upholding these standards fosters a sense of confidence and peace of mind among passengers, ensuring their well-being throughout their journey.

Customer Care

We are elevating customer care by offering assistance, information, and addressing concerns promptly. With courteous staff and accessible resources, passengers receive support to enhance their journey experience and foster satisfaction with the services we provide.

  • How-to Videos

    We provide riders with clear guidance, empowering them to navigate the system independently and confidently. By illustrating fare payment, boarding protocols, and safety tips, these videos enhance rider convenience, ensuring smooth and efficient journeys for all.

  • Travel Trainers

    Our travel trainers program enhances the rider experience by providing knowledgeable staff onboard to assist passengers with navigation, fare payment, and any inquiries you may have. This personalized service fosters a welcoming environment, promotes rider confidence, and ensures a positive and enjoyable journey for all.

  • Rules for the Ride

    We've set clear expectations for behavior, ensuring a comfortable and respectful environment for all passengers. This promotes a positive and harmonious atmosphere onboard, enhancing the overall experience and satisfaction of riders.

Know before you go

The Code of Conduct outlines guidelines for respectful behavior, fare payment, and safety protocols while riding. This ensures a harmonious and enjoyable experience for all passengers, promoting a welcoming environment across the Mid-Shore region.

Accessibility

  • Yield priority seating to passengers with disabilities, elderly passengers, and pregnant women when necessary.

  • Driver will provide boarding and alighting assistance upon request.

  • Ensure that mobility devices are properly secured in designated areas and do not obstruct pathways.

Cleanliness

  • Help maintain a clean and sanitary environment by disposing of trash in designated receptacles.

  • Refrain from eating or drinking on the bus, except for water in spill-proof containers.

  • Smoking and vaping, of any kind, are prohibited on all vehicles.

Compliance with Policies

  • Adhere to all posted rules and regulations governing the use of our public transportation system.

  • Identified service animals are permitted. No pets.

  • Failure to comply with the Code of Conduct may result in denial of service or removal from the bus.

Fare Compliance

  • EXACT FARE or pass is required. Drivers are not able to make change.

  • Have the appropriate fare, ticket or valid pass ready when boarding the bus.

  • Do not attempt to evade fares or use fraudulent passes or tickets.

Personal Belongings

  • Keep personal belongings in designated areas and ensure they do not obstruct aisles or exits.

  • Report any lost items to the driver or transit staff promptly.

  • Transit providers are not responsible for lost items

  • For Lost and Found call your county dispatcher:

    410-221-1910 Dorchester County

    410-479-3867 Caroline County

    410-778-5187 Kent County

    410-822-4155 Talbot County

    QACCR 410-758-2357 or email email QACCR

Respectful Behavior

  • Treat fellow passengers, drivers, and transit staff with courtesy and respect.

  • Refrain from using offensive language or engaging in disruptive behavior that may disturb others.

  • Music may only be played if headphones are used.

Safety & Security

  • Do not talk to the operator when vehicle is in motion.

  • Follow all safety instructions and refrain from engaging in any behavior that may compromise the safety or security of passengers or the bus.

  • Children 12 and under should be accompanied by an adult.

  • Alcoholic beverages are prohibited on all vehicles.

  • Shoes and Shirts are required.

MUST is a proud supporter of Maryland's Vision Zero

We're working with State and local organizations to improve safety on public roadways. We're asking everyone to do their part because a zero fatality pedestrian roadway requires everyone does their part.

Keep these simple strategies in mind to keep yourself and others safe:

  • Arrive early to your stop

  • Never approach a moving Bus

  • Use designated crosswalks

  • Make eye contact with drivers to ensure they're aware of your presence

  • Wear bright colored clothing to be visible

Frequently Asked Questions